Appointments

How to make an appointment

Your consultation

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • phone us on 0208 888 4142, Monday to Friday from 8am to 6.30pm
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

General Practice Appointments Out of Hours (AV)

From October, Primary Care Networks will be responsible for providing ‘enhanced access’ for their patients. Find out more…

Evening and weekend GP appointments are available seven days a week at GP hubs across North Central London. Click here for more information.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 11am.

Chaperoning

All individuals are entitled to have a chaperone present for any consultation, examination or procedure where they feel that one is required.

Individuals should ask for a chaperone at the time of booking an appointment, if possible, so that arrangements can be made, and the appointment is not delayed in any way. However, a chaperone can be requested at any time.

The health and care professional may also require a chaperone to be present for certain consultations.